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bchristopherb's avatar

This company is sketchy AT BEST. Solace tells clients they are getting a health advocate who is an RN. Their commercials advertise that the advocates are RNs. Their website says the advocates are RNs.

Heck, if you look at job ads, you can see that they hire RNs as advocates.

But if ask your Solace advocate about their status, and they will tell you that they are not licensed in your state, but someplace else. This SEVERELY impacts their ability to serve you, because they risk losing their license if they perform any task that can be construed as a nursing task.

When you talk to Solace, they tell you that it's okay, because the Solace advocates don't perform nursing tasks. That is misleading at best, and possibly an intentional lie. Solace says advocates do assessments, review medications, interface with doctors on your behalf.... Those are skilled nursing tasks. If your advocate isn't licensed in YOUR state, he/she is risking his/her license.

My advice, get an advocate from someplace that has RN advocates licenced in YOUR state. You'll get better service.

TheSeniorTechie's avatar

My understanding is that health advocacy occupies a gray zone. As long as an advocate is effectively advocating, whether or not they’re risking their license is their problem.

That being said, a client should know what they’re paying for. If what they need is definitely at an RN level of service, they should have an RN.